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DOMESTIC CLAIMS

WHAT WE WILL DO FOR YOU

 01

Manage all negotiations with your insurance company 

02

Ensure that your insurance claim is handled and delivered efficiently

03

Help you determine a place where you're happy to live

04 

Ensure that the full amount of damage is identified

WHAT DO WE TAKE CARE OF

OUR TOP TIPS

CONTACT US

  • Call us sooner rather than later for a free consultation, that fits your time schedule. 
  • Obtain or locate a copy of your policy schedule and policy wording.
  • It is better to discuss and understand your policy provisions and the cover that you have in place before presenting your claim of insurance.

COMPILE EVIDENCE

  • Locate any receipts/valuations that you may have for damaged/stolen items.
  • Check for any photographic evidence of items lost/stolen.
  • Take photographs of any damage prior to any emergency works being carried out and the items being moved.

KEEP A RECORD OF ALL YOUR EXPENSES

  • Keep a record of any costs that you incur during the period of your claim.
  • It is possible that we are able to discuss and negotiate payment of these with your insurers.

ALTERNATIVE ACCOMMODATION

  • We can assist you with the move, and the removal of personal effects.
  • If your contents are damaged beyond repair, then we can arrange for a furniture pack to be delivered to you by your insurance company. 

THEFT

  • If you are unfortunate enough to be a victim of theft, contact the police immediately and secure the area.
  • Try not to touch anything, and try to check and compile a list of all items (with a full description) missing as the police will ask for this. Make sure that you update the list with the police if subsequently you identify additional items that have been taken.
  • If you do not do this, insurers may challenge you on the items that you have had stolen.
  • Receipts and valuations of items may be requested so please ensure that you compile a proof of ownership log. (we can assist with this)

DO NOT THROW AWAY ANY DAMAGED ITEMS
  • It may be tempting to start clearing things up straight away, but unless it presents imminent danger, we would advise that you leave things as they are. 
  • Once we and your insurance company have determined the full extent of the loss, it is only then that it is advisable that items are disposed of.





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